Key Responsibilities:

Business Requirements Gathering:

• Work closely with technical product owners, IT resources, and stakeholders across departments to understand business needs, processes, and objectives.
• Conduct interviews, workshops, and document analysis to gather detailed requirements for new systems or system enhancements.
• Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability.

System Analysis and Design:

• Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement.
• Develop and document functional specifications, system design requirements, and workflow diagrams.
• Work with IT teams to ensure that system designs meet business requirements and technical standards.

Project Implementation:

• Support project planning by developing timelines, defining project scope, and estimating resources.
• Collaborate with project managers, developers, and other team members during the implementation phase.
• Conduct system testing, including functional, regression, and user acceptance testing (UAT), to ensure system changes meet quality standards.

Stakeholder Communication and Support:

• Act as a liaison between IT teams and business units, ensuring clear communication and understanding of system requirements and constraints.
• Provide training and support to end-users, helping them understand system functionalities and maximize the system’s value.

Data Management and Reporting:

• Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence.
• Develop and maintain reports and dashboards that support business decision-making. Continuous Improvement:
• Stay updated on industry trends, best practices, and emerging technologies
• Proactively identify opportunities for process improvement and lead initiatives to optimize Quality Assurance C UAT Leadership:
• Define and enforce acceptance criteria for features and user stories to ensure high-quality deliverables.
• Collaborate with the QA team to develop comprehensive test plans, perform acceptance testing, and ensure product readiness.
• Lead user acceptance testing (UAT) sessions, ensuring that product features meet business and technical requirements.

Product Launch C Post-Launch Support:

• Coordinate product releases, working closely with release management, DevOps, and support teams.
• Monitor and track the performance of product features post-launch and implement necessary improvements.
• Provide post-release support to address technical issues and feedback from users and stakeholders. Compliance, Risk and Compliance:
• Ensure that all business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations.
• Work with the cybersecurity team to ensure applications are secured against potential threats and vulnerabilities.
• Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications.

Qualifications and Experience:

Years Of Experience:3-5 Years

• Bachelor’s degree in information technology, Business, or related field.
• 3-5 years of experience as a Business Systems Analyst or in a similar role.
• Proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana).
• Strong Root Cause Analysis skills
• Strong understanding of business processes and ERP/CRM systems.
• Excellent problem-solving, analytical, and communication skills.
• Experience with SQL and data visualization tools a plus.
• Insurance domain experience is required-Property, casualty, workers compensation claims, etc.

Skills Required:

• Analytical Thinking: Ability to understand complex business needs and translate them into technical solutions.
• Communication Skills: Proficient in conveying technical information to non-technical stakeholders and vice versa.
• Project Management: Skilled in planning, organizing, and managing resources to bring about successful project completion.
• Adaptability: Open to learning and adapting to new systems, technologies, and business
• Ability to work independently but in a collaborative manner
• Ability to handle complex aspects of the projects
• Work with cross functional teams
• 5+ years of related experience