How QualiZeal Enabled Automation Maturity and Scalability for a Global Insurance & Risk Services Provider Using Tricentis Tosca.
Location
US
Industry
Insurance
Year
2025
Overview
A global leader in insurance and risk services, operating in over 125 countries, was committed to evolving its automation capabilities to better support its highly specialized offerings—
ranging from insurance and employee benefits to marine, aviation, and reinsurance services.
To address these needs, the company partnered with QualiZeal to develop an intelligent, scalable automation strategy using Tricentis Tosca. With QualiZeal’s deep industry expertise and a highly customized solution, the client was able to enhance reusability, drive automation maturity, and significantly reduce manual efforts—without compromising flexibility, speed, or test coverage.
Challenges
Issues
Direct Business Challenge
Achieving Domain-Specific Automation Competency:
Despite being a global leader in risk and insurance services, the organization faced difficulty in aligning automation efforts with the unique demands of the insurance domain. Traditional automation methods lacked the depth to reflect industry-specific workflows, regulatory needs, and client expectations.
Underutilization of Reusable Functions Repository
The organization had a repository of reusable test functions, but adoption across teams was inconsistent and limited. Poor documentation, lack of standards, and disconnected implementations reduced reusability and led to duplicated efforts.
Limited In-House Expertise in Automation
Automation efforts were bottlenecked due to limited internal capability and technical depth. Teams lacked the necessary skills to manage automation frameworks independently or troubleshoot complex failures.
Inadequate Use of Out-of-the-Box Automation Features
While the automation platform offered several advanced out-of-the-box features, most were unused due to lack of awareness and experimentation. This limited the scope of testing and slowed scalability.
Variability in Automation Across Teams and Platforms
The organization struggled with maintaining consistent automation practices across different platforms and business units. Differences in frameworks and test design approaches created confusion and hampered collaboration.
Lack of Visibility into Automation Progress and ROI
Stakeholders lacked real-time visibility into test execution, defect trends, and automation ROI, making it difficult to prioritize improvements or demonstrate value to leadership.
Qualizeal’s strategic & tactical solutions
Impact
Strategic & Tactical Solutions
Domain-Tailored Automation Strategies by Industry Experts
QualiZeal deployed its insurance-sector specialists to develop a tailored automation blueprint aligned with business goals. With deep domain understanding, we modeled automation frameworks that reflected real-world insurance functions, improving both relevance and accuracy. This alignment ensured faster adoption and better ROI from automation investments.
Standardization and Optimization of Reusable Assets
QualiZeal restructured the reusable function repository by introducing logical naming conventions, embedded documentation, and modular designs. We conducted workshops to educate teams on how to identify reusable components and implement them effectively, increasing repository utilization by over 70%.
Strategic Upskilling Through Structured Training
QualiZeal implemented a multi-tier training and enablement plan, beginning with foundational Tosca knowledge and progressing to advanced use cases. Shadow sessions, mentoring, and live project simulations helped fast-track expertise development. The client now boasts a growing community of certified in-house Tosca practitioners.
R&D-Led Feature Utilization Expansion
QualiZeal’s R&D team conducted deep dives into underutilized features and demonstrated their value through proofs-of-concept. From data-driven test design to UI-based exploratory testing, our experts helped the client implement advanced capabilities, increasing test coverage and reducing manual configurations.
Unified Test Architecture with Cross-Platform Support
QualiZeal assessed and standardized test architecture across the organization, introducing guidelines for implementation regardless of platform or team. We enabled cross-framework support by abstracting test logic and standardizing function libraries, facilitating smoother collaboration and transition between teams.
Analytics-Driven Reporting and Dashboarding
QualiZeal configured real-time dashboards and metrics within the Tosca ecosystem, aligned with KPIs for coverage, effort savings, risk, and cost. Leadership could now access real-time data insights, enabling data-driven decision-making and proactive optimization of test processes.
Value Delivered
Reduction in test cycle time to accelerate release cycles
0
%
Test automation coverage across critical workflows
0
%+
Business risk coverage to boost release confidence
0
%+
